We want you to feel confident with every purchase. APE, powered by Nuance Digital Dynamics, offers a 30-day return policy from the date your item is delivered.
To qualify for a return, your item must be:
Unused and in its original condition
With tags and original packaging intact
Accompanied by a receipt or proof of purchase
To initiate a return, email us at [email protected]. Once your return is approved, we’ll send you a prepaid return shipping label along with detailed instructions.
Return Address:
2900 NE Inner Loop, APT 302
Georgetown, TX 78626
Note: Items sent back without a return request will not be accepted.
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at [email protected] so we can resolve the issue quickly.
Certain items are not eligible for return, including:
Custom or personalized products
Perishable goods (e.g., food, flowers)
Personal care products (e.g., beauty items)
Flammable or hazardous materials
Gift cards or sale items
If you’re unsure about your item, feel free to contact us for clarification.
Need a different item? The fastest way is to return your item for a refund and place a new order for the one you want.
If your order is being shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason. Returned items must be unused, in original condition and packaging, and include proof of purchase.
Once we receive and inspect your return, we’ll notify you of the refund status. If approved, your refund will be processed to your original payment method within 10 business days.
Note: Bank or card processors may take additional time to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at [email protected].
